Terms of service

These terms are an agreement between you and QuikLabs Ltd, which trades as QuikPitch and is registered in England and Wales (company number 17562636), whose registered office is 19 Orchard Street, Bristol, BS23 1RG, United Kingdom. They apply when you use theQuikPitch website, apps, embeds and API (the “service”). By creating an account or using the service, you agree to them. If you use QuikPitch for a company, you confirm you can bind that company.

How we use personal data is covered by our privacy notice.

• You must be at least 16 and able to enter a contract.
• Give accurate information and keep it up to date. Keep your sign-in details safe; you are responsible for what happens under your account.
• One person, one account. Don’t share accounts or impersonate anyone.
• You can close your account at any time. We may suspend or close an account that breaks these terms.

QuikPitch is free for candidates. When you use it as a candidate:

• Everything you add (your profile, work history, videos and answers) must be true and yours to share.
• You choose who can see your profile. When you apply, the company you apply to can see your application, pitch and profile.
• You can withdraw an application or delete your profile whenever you like.
• We do not guarantee interviews, offers or any particular result, and we are not your employer or agent.

Plans and billing

• Companies pay a subscription, billed monthly or, for a discount, annually. Current plans and prices are on our pricing page (Starter £49/month, Growth £149/month, Enterprise £429/month). Prices are in pounds sterling. We are not currently VAT-registered, so VAT is not charged.
• New subscriptions start with a 30-day free trial. A card is needed to start it, and you are charged when the trial ends unless you cancel before then. A company can have one free trial, and it includes a limited number of jobs and applications; if a trial has already been used by your company (including by another account on the same company email address), the plan starts straight away and is charged from the start.
• Payments are taken by Stripe and renew each month, or each year on an annual plan, until you cancel.
• Annual plans are charged for the whole year in advance at 10 times the monthly price, so the year costs 10 months rather than 12. If you start with a free trial, the first year is charged when it ends. Annual payments are not refundable once taken, including if you cancel part-way through the year, except where the law says we must or where there has been a genuine mistake (for example, being charged for a year you did not mean to choose): contact us promptly and we will put it right. Cancelling an annual plan stops it renewing, and it then runs to the end of the year you have paid for. You can move from monthly to annual billing at any time (charged proportionally), and from annual to monthly at the end of the year you have paid for.
• Upgrading takes effect straight away, with the rest of the current period charged proportionally. Downgrading takes effect at the end of the current period, and only if your usage fits the lower plan.
• You can cancel at any time from your billing page. Your plan then runs to the end of the period you have paid for. We do not refund part-used periods, except where the law says we must.
• We may change prices or plans with at least 30 days’ notice; the change applies from your next renewal.

How long jobs stay open

A job closes itself after the duration your plan allows (Starter 60 days, Growth 90 days, Enterprise 1 year), so that old vacancies don’t keep collecting applications. We email you before it closes, and you can renew it for free at any time. A closed job can be reopened if you have a free active-job slot. Once a job is closed, candidate videos on its applications are deleted after the retention period for your plan, and we email you beforehand.

If a payment fails

If a payment fails we will email you and Stripe will retry. Your account keeps working while retries run. If payment cannot be collected, or the subscription ends, your live jobs are paused and you can no longer use paid features. We keep your company’s data for 90 days so that you can return; after that it may be deleted.

Your obligations as an employer

• Comply with employment and equality law (including the Equality Act 2010), and don’t discriminate in how you advertise, assess or select candidates.
• Post genuine vacancies only. Never charge candidates a fee, and don’t use QuikPitch to collect candidates’ data for any other purpose.
• Use candidate videos and details only to consider and manage applications, keep them secure, and delete them when you no longer need them.
• Treat candidates respectfully, and respond to applications in a reasonable time.
• Comply with data protection law: you are a controller of the applications you receive.

You agree not to:

• post anything unlawful, discriminatory, harassing, misleading, or that infringes someone’s rights;
• upload videos or images of other people without their permission, or anything sexually explicit or violent;
• scrape, copy or resell candidate data, or use it to send unsolicited marketing;
• attempt to break, overload, probe or reverse-engineer the service, or bypass its limits or security;
• use the service to recruit for scams, pyramid schemes or work that is unlawful.

We may remove content or suspend accounts that break these rules, and report unlawful activity.

Companies on a suitable plan may embed QuikPitch forms on their own site and use the public API and webhooks, as described in the developer documentation. Keep your API keys and webhook secrets confidential; you are responsible for use of them. Stay within the published rate limits. We may rate-limit, change or remove API features, giving notice of breaking changes where we reasonably can. The same rules on candidate data apply to anything you receive through the API.

You own what you upload. You give us a non-exclusive licence to host, store, process and display it, and to stream your videos to the people you have chosen to share them with, only so far as we need to run the service for you. The licence ends when you delete the content, apart from short-term backups. You promise you have the rights needed to give us this licence.

The QuikPitch service, brand, design and software belong to us or our licensors. You may use them only as these terms allow. We are always improving the service and may change or withdraw features; we will try to give notice of changes that significantly affect you.

The service relies on third-party providers (see our privacy notice) and may link to other sites. We are not responsible for those, and a candidate’s or company’s dealings with each other are between them. We do not check every profile, job or claim.

We aim to keep QuikPitch available and working well, but we provide it “as is” and cannot promise it will be uninterrupted or error-free. We are not responsible for hiring decisions made using it. Nothing in these terms limits your legal rights as a consumer.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for loss of profit, revenue, goodwill or data, or for indirect or consequential loss, and for business customers our total liability in any twelve months is limited to the fees you paid us in that period. If you are a consumer, we are responsible for losses that are a foreseeable result of our breaking these terms or our negligence.

You may stop using QuikPitch and close your account at any time. We may suspend or end your access if you break these terms, put others at risk, or if required by law, and we will tell you why where we can. Sections that by their nature should continue (such as liability and governing law) will do so after the agreement ends.

We may update these terms. We will show the new date above and, for significant changes, give you reasonable notice by email or in the app. If you carry on using the service after a change takes effect, you accept the updated terms; if you do not agree, you can close your account.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, except that if you live elsewhere in the UK you may also bring a claim in your local courts.

Questions about these terms: hello@quikpitch.co.